KUALA LUMPUR, July 4, 2023 – In view of the highly encouraging market demand for BYD’s innovative electric vehicles (EVs) and with a goal to elevate the BYD customer experience, Sime Darby Motors has upped the ante on its after-sales service offerings. Sime Darby Motors’ extensive end-to-end after-sales services, which range from excellent customer care, state-of-the-art service centres, body and paint services, as well as parts distribution centre, aim to provide a seamless and convenient experience for BYD owners in Malaysia. To further demonstrate this, Sime Darby Motors has recently, launched a range of after-sales service packages to suit BYD owners’ needs. With an unwavering customer-centric focus, BYD ensures that every aspect of aftersales care meets international standards. Highly trained technicians equipped with specialized skills for expert consultation and service care ensure a worry-free ownership experience for EV owners. Sime Darby Motors operates 3 authorized Body and Paint Centres strategically located in Penang, Klang Valley-Bukit Jelutong, and Johor Bahru, offering dedicated care for minor and major body repairs, supported by advanced mechanical and painting bays. These 3 Body & Paint Centres are insurance panel authorized repairs to provide our BYD owners with professional body repair services. Complementing this, BYD's digital initiatives further enhance customer care, ranging from service diagnostics by technicians to convenient service centre location finding via the user-friendly BYD mobile application. By leveraging a digital tracking system, the parts distribution centre ensures optimal stock availability and timely delivery to BYD locations nationwide, reflecting BYD's commitment to delivering innovative solutions and exceptional customer service. Jeffrey Gan, Managing Director of Sime Darby Motors Retail & Distribution Southeast Asia, Hong Kong, and Macau, said, “After-sales service is a core component of our value chain. Sime Darby Motors has the highest standard of body & paint centers that are approved by insurance panel, strategically located in Penang, Klang Valley and Johor Bahru. We are pleased to announce the new launch of service package to ensure our strong commitment to provide peace of mind service in all aspects to all BYD owners in Malaysia.” To further enhance BYD owners experience in Malaysia, Sime Darby Motors as a distributor is now offering the Service Standard Package and Service Plus Package. The Service Standard Package is available for a three, six and eight-year period or upon reaching 60,000 kilometres (KM), 120,000KM or 160,000KM respectively, with a price range from RM1,688 to RM4,888*. It includes reducer oil service, air conditioning filter replacement, brake fluid service, drive motor coolant service and air conditioning system refrigerant service. Meanwhile, the Service Plus Package is available for a six-year period or 120,00KM, or eight-year period of 160,000KM, with a price range from RM7,888 to RM12,888*. Additional services include windscreen washer fluid replacement, wiper blades replacement (front and rear), remote control battery replacement, 12V battery replacement, brake pads replacement (front and rear) and brake disc replacement (front and rear). Terms and conditions apply. Sime Darby Motors is proud to offer these comprehensive after-sales service packages, further enhancing the ownership experience for BYD customers in Malaysia. With a robust infrastructure, advanced digital management systems, and a dedicated team, Sime Darby Motors is committed to providing the highest level of care and support to ensure the long-term satisfaction and enjoyment of BYD owners. About Showroom At this moment, you may visit showroom below that are ready to serve you: BYD Ara Damansara (3S) – Sime Darby Beyond Auto Address: Block 1, Sime Darby Motors City, 6, Jalan PJU 1A/7, Ara Damansara, 47301 Petaling Jaya, Selangor Business Hours: Monday – Saturday: 8:30 AM – 5:30 AM Sundays & Public Holidays: 10:00 AM – 5:00 PM BYD Service Center Ara Damansara – Sime Darby Beyond Auto Business Hours: Monday – Friday 8:00 AM – 5:00 PM Saturday: 8:00 AM – 12:30 PM Sunday: Closed Service appointment contact: 03-7623 8838 BYD Kuala Lumpur @ TREC (1S) – Sime Darby Beyond Auto Address: E-G-16, E-G-17, E-1-15 & E-1-16 Electric Boulevard, TREC, 438, Jln Tun Razak, 50400 Kuala Lumpur Business Hours: Monday – Saturday: 8:30 AM – 5:30 AM Sundays & Public Holidays: 10:00 AM – 5:00 PM BYD Gurney Plaza Penang (1S) – Sime Darby Beyond Auto Address: 170-G-40, Plaza Gurney, Gurney Dr, 10250 George Town, Penang Business Hours: Monday – Sunday 10:00 AM – 10:00 PM BYD Service Center Penang – Sime Darby Beyond Auto Address: 191A, Jalan Sungai Pinang, Sungai Pinang, 10510 George Town, Pulau Pinang. Business Hours: Monday – Friday 8:00 AM – 5:00 PM Saturday: 8:00 AM – 12:30 PM Sunday: Closed Service appointment contact: 04-2020 388 BYD Service Center Johor Bahru (2S)- Sime Darby Beyond Auto Address: No. 197-199, Jalan Skudai Kiri, Batu 4 ½, 81200, Johor Bahru, Johor, Malaysia. Business Hours: Monday – Friday 8:00 AM – 5:00 PM Saturday: 8:00 AM – 12:30 PM Sunday: Closed Service Appointment Contact: +60 19-300 5949 BYD Mid Valley Southkey Johor Bahru (1S) - Sime Darby Beyond Auto Address: G-018A, Persiaran Southkey 1, Southkey, 81100 Johor Bahru, Johor Business Hours: Monday – Sunday: 10:00 AM – 10:00 PM BYD Sisma Auto (3S) - Glenmarie Address: 19, Jalan Perintis U1/52, Section U1 Temasya, 40150 Shah Alam, Selangor Contact: 03-5569 2260 Business Hours: Monday - Friday: 9:00 AM to 6:00 PM Saturday: 10:00 AM to 5:00 PM Sunday: 10:00 AM to 5:00 PM Website: https://byd.sismaauto.com/ BYD Millenium Autobeyond (3S) - Cheras Address: No 691, Batu 5, Jln Cheras, Taman Mutiara Barat, 56100 Kuala Lumpur, Federal Territory of Kuala Lumpur Contact: 03-9133 7228 Business Hours: Monday - Saturday: 8:30 AM to 5:30 PM Sunday: 10:00 AM to 5:00 PM BYD Lee Motors(i) Sdn Bhd – Sg Petani Address: No. 53-55, Jalan Ncity 1/3, N-city, Sungai Petani, Daerah Kuala Muda, Kedah Darul Aman. Contact: 03-5569 2260 Business Hours: Monday - Friday: 9:00 AM to 6:00 PM Saturday: 10:00 AM to 5:00 PM Sunday: 10:00 AM to 5:00 PM BYD Customer Care Helpdesk – General Inquiry Contact: 1300-38-1888 Email Address: byd-customercare@simedarby.com Operation Hour: Monday – Friday 8:00 AM – 5:00 PM Website: https://byd.simedarbymotors.my/
